Orders are processed within 1-2 business days. Shipping time varies during peak periods and the shipping method provided. It is the buyers responsibility to provide clear and accurate shipping address. EC Direct CBD is not responsible for shipments to undelivered addresses. For international orders,the buyer is responsible for any customs and import taxes that may apply. EC Direct CBD  is not responsible for any delays or damages due to customs. EC Direct CBD  offers custom orders for special events, when orders are arrange and placed, the buyer cannot cancel or change the order.


Customer satisfaction is very important to us. All products are inspected carefully before shipping. The risk of loss and title for all items ordered on our site pass to the buyer as soon as the shipment is in the hands of the shipping carrier.

All returns/refunds have a 5% restocking fee.